We just came back to 4SIWI after switching to a cheaper option. We came back because they are so helpful and friendly. I'm not great with computers and I have had to call them about 3 times this month and they are so patient with me. Yeah, it's a little more expensive than everyone else, but thats the price you pay for excellent customer service. I could hardley ever get HiBeam to anser the phone and when they did they were not very helpful. Thats why we switched back.