General Info

Professional services veteran joins management team to lead service delivery for Knowlagent customers Atlanta, GA ( June 22, 2009 ) Knowlagent, a leading provider of on-demand solutions for managing call centers, announces the appointment of Paul Houle as Director of Professional Services. Houle brings a history of managing professional services organizations. As Director of Professional Services, Houle and his team will be responsible for implementing our solutions and providing customized support to our new and existing customers. Prior to joining Knowlagent, he served as the Director of Best Practices at Ariba where he was responsible for integrating the legacy Procuri Best Practice Center into the Ariba Global Services Organization. Houle developed the charter and workflow for Procuri's professional services on-demand spin-off department known as the Best Practice Center. Also at Procuri, Houle had responsibilities as Director of Professional Services and National Account Sales Executive. Prior to Procuri, Houle gained technology experience at several organizations including Gambit Communications, GTE Internetworking, and MFS Datanet which was acquired by MCI Worldcom. "Bringing Paul on board is vital to our vision of implementing our applications across the board in the world's leading call center organizations, " said Matt McConnell, Knowlagent's chief executive officer. "Our ability to support increasingly more customers will be facilitated by Paul's organization of our Services team." About Knowlagent Knowlagent is the only talent management software solution specifically developed to meet the unique training, coaching, and hiring needs of call center agents. By automating traditional call center management processes, Knowlagent's solutions for training, coaching and hiring enable you to hire the right agents and make them better by pushing training and communications when call volumes are low. Knowlagent's solutions are on-demand, easy to use and require no capital expenditures. Over 200, 000 agents and managers around the world use Knowlagent's talent management software solutions every day. For more information, call 888-566-9457 or visit us online at www.knowlagent.com.