DO NOT BUY HERE!....I drove over 800 miles with my trade and they closed the door when I was TEN minutes away!....They baited and switched my trade and the internet salesman wouldnt even return my call!...HORRIBLE!

The only employee that Bonneville has, who has any customer service skills, is Luke. Samir is arrogant, and lacks completely in customer service. Tina has a complete lack of training on the entire car sales procedure, from start to finish. She should be trained on the difference of car miles vs. gas miles, so that when the purchase papers are filled out, the correct miles will be listed. They sell brand new cars, which they do not have the Certificate of Origins for, causing major delays in delivery of your brand new vehicle. They then, after that delay, send their registry runner to the registry with incomplete/missing paperwork, causing further DAYS of delay. It takes over a week to take delivery on your vehicle, AFTER you've paid thousands in down payments, pre-paid for registration, signed over your trade, etc. None of the employees communicate with each other. Ned, apparently gets too stressed out, resulting in him being completely rude to the customers. There was so much confusion and lack of customer service, from day one, on a simple, no hassle, easy sale, I can't even list everything on here. As a "coutesy", for all of this. They installed weather/rain guards on my brand new car. Problem number one, two of them were scratched, which you'd have to be blind not to see. Problem number two, they aren't lined up properly. Overall, they look horrible. The major problem though, is that I wasn't aware, and never told, that they were the cheapest rain guards available, and that they'd be "installed" directly on top of the chrome detail. The less expensive model cars don't have the chrome detail, therefore may not be an issue. I purchased a more expensive, overall better looking car, with more detail, to enjoy it. Not to have cheap, scratched, mismatched rain guards "installed" as a "courtesy". Then, when asked to have them simply removed, I was told that they can remove them, but they won't be responsible for any damage caused by the removal process - AFTER I was told to bring the car back in. Thanks for ruining my brand new car, as well as a complete nightmare of a sales experience. Bonneville will actually be losing a lot of business over this one transaction. I waited to see if they'd make good on this rain guard ordeal before placing this review. It was their last hope. Because of the Kia dealership, Bonneville as a whole, will now be losing a lot of business.

My boyfriend recently brought his used Kia to Bonneville for major brake service. He is an exchange student and on a tight budget. The manager worked with us on pricing and options so that we could get the repairs he needed closer to his budget. It took a longer than expected for the repair work to be done, but other than that, we thought that the service was very good. At the dealership you drop your car off in the morning and pick it up in the afternoon or next days. This worked for us because we could drop off the car before I had to go to work and I could bring my boyfriend to pick up the car in the evening. All though some people don't prefer that type of scheduling, it worked really well for us.

This was the best service experience I ever had. Absolutely 5 Star service and they gave me a ride home and washed my car and was done as promised.

I have gone to this dealership for years. My family has bought 4 cars from them and have had them all serviced there. They are not perfect, but when ever we have had a problem they have done everything to fix it. We wouldn't go anywhere else.

GOOD

I am a college student who bought a used car from this dealership and within a year I had to put $1,000 into it through their service area. Any potential buyers make sure to get EVERYTHING under warentee. After the sale, talking to the salesperson is a joke. You get no where.They don't seem to have any concept of time there. A few times I had to leave my car there all day for things that should have taken a few hours and one time I expressed that I had an exam (3 hours after my appointment) and needed to know if it would be done in time. I was reassured not to worry I would have time to get back to school... well needless to say I was 30 minutes late to my exam.

Questionable service experience and poor customer relations. Be ready for a "cattle call" style service scheduling, i.e. drop off in early morning and pick up just before closing, your car gets dispatched whenever convenient for department, meaning that once the tech reviews your issues, he/she may not have enough time to correct them. They tend to leave you stranded at the end of the day without the courtesy of a call in time for you to make arrangements.Be aware that the experience of their service department covers all of the basic answers to your complaints as appeasement but the fall short of real customer service. Lack of experience in today's service procedures and preventative actions will leave you very disappointed more often then not. I have personally experienced their shortcomings in a very inconvenient manner myself, and I have many clients (I manage a very reputable service shop not far from these guys) who would rather stub their toes then to go here for anything.