Sentinel Fence and Rail is one of the worst companies we have ever ordered fences from. Every one of our orders (we have ordered 5-10 fences in the past year) has been shipped weeks after promised. No communication on their part to notify us of the delay. Our most recent and last order, we told the General Manager, Chad Herndon, on May 27th that we needed the fence delivered to our office by June 14th. We call on the 13th wanting to check on shipping tracking; they inform us our order has not left their facility and will probably arrive to us on June 21st. After expressing our frustration and insisting they expedite the order, they say the best they can do is delivery sometime on June 16th. When I ask for a discount of free shipping or $ off the order, the OWNER says if we ordered a fence from them every week they would be more inclined to offer us free shipping; since we are not a high volume client the owner would rather lose business then have any kind of pride in company promises.