My son was referred to Akram by Best Buy for his laptop which is a high end gaming computer. That is the extent of my compurter knowledge. While in the store to explain his needs and my sonplaced a call to me so that I may speak with the salesman and ask questions as any smart person might, because information is what? Helpful! Especially when we are 9 hours away. The guy goes on to tell me that maybe they will ‘pass’ on the repair because of the ‘vibes’ he is getting. Not to mention the deposit pric changed from $79.99 to $99.99 all within a minute. This is a ridiculous way of doing business. It’s also quite unfortunate as I am a review writer and can really appreciate great customer service, which you won’t find here. How dare you ask any questions!