Absolutely fantastic customer service and professional audio knowledge. After walking in-store and explaining my home audio issue, an employee agreed to walk with me to my home (around the corner) and helped me diagnose the problem. After a couple trips to and from the store, some which included the two of us lugging heavy subwoofers and amplifiers,we found the problem. End of the day, I was only charged for $8 worth of cables I needed, even after using about an hour of their time with questions. These guys are as good as they get. Will definitely return soon! -- Matt P

After spending 40 years in customer service (auto dealerships) it is so nice to find a business that is what all customers dream of : they are friendly,knowledgeable , they listen very well and best of all they solved my problem with a turntable that i had not been able to even find a repair facility in metro Washington, DC area. I'm so happy with these folks i brought them 2 more turntables to repair. Good on ya mates