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Details

Bachman Makes the Difference!

General Info

Bachman Volkswagen is a family owned and operated VW dealer in Louisville, KY. In business since 1985, Bachman Auto Group serves the community with quality new and used car sales and vehicle service. Come visit and see why Bachman Makes the Difference!

HoursCLOSED NOW
Regular Hours:
Mon - Fri
Sat
SunClosed

Contact Info

Phones:

Main - 502-493-2920

VW Service - 502-719-7260

ExtraTollFree - 866-897-8227

Address:
9652 Bluegrass Pkwy Louisville, KY 40299
Email:

Reviews

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W
wenrdg

06/27/13

Provided by YP.com
1 Reviews0
1.0

Our VW Golf was in for a ERG recall and Bachman service didn't reinstall the ERG bracket. So after about 10,000 miles a ERG cooler pipe vibrated until it broke into.

I didn't realize the bracket was't there and I replaced the broken pipe. After about another 10,000 pipe broke again.

I was told by a good auto tech (not Bachman) that maybe they didn't replace a bracket. I didn't know what bracket it was and talked to Bachman's shop foreman (Bill Smith) and said they wouldn't leave a part out.

The pipe broke again. I Googled it and found other dealers across country have left this bracket off during this EGR RECALL and the pipe will fail.

After showing Bachman's service manager (Sherry Baker) all of my documents of service and the Google references she only would agree to furnish the bracket they left off and wouldn't even replace the pipe.

Worst service in world. Left me waiting, hoping I would go away. Knowing what they did wrong. All I wanted was the price of the pipes I brought from them.

I have never complained in writing before, but I feel I need to warn others about how bad Bachman's service is. "BEWARE of BACHMAN service"

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Categories
New Car Dealers, Auto Repair & Service, Gloves-Work & Industrial, Used Car Dealers, Used Truck Dealers
Services / Products
Volkswagen, VW, New Car Sales, New Truck Sales, Used Car Sales, Used Truck Sales, VW Certified Service, Tires, Accessories, Parts Sales, Enterprise Rental on site, Financing, Buy Here Pay Here
Payment Options
check, company card, financing available, travelers checks, discover, master card, visa, amex, debit
Brands
Volkswagen
Location
Conveniently located at I-64 and Hurstbourne Ln in Louisville, KY.
Neighborhood
East Louisville
Amenities
Customer lounge, Enterprise car rental on site
Provided by
Data provided by one or more of the following: Thryv, Data Axle, Yext.