FALSE CLAIM. In response to the above complaint: The vehicle was booked for five hours for the first night. The trip began at 9:00 PM, and therefore, the bus would have left by 2:00 AM. The individual states that our bus disappeared after 3:45, leaving 20 guests stranded. The complaint states that our driver left at 3:45 a.m. which means the driver remained nearly 2 hours beyond the departure time (with no additional payment). The company is not responsible for guests who failed to appear for departure. In regard to the complaint that on the 2nd night the bus was late, California state law requires random inspections of transport buses. When inspections are made, delays will occur. One of the buses was 30" early - and the other was stopped en route for a random CHP check - arriving 20 minutes late. If all guests had been gone and the bus was no longer needed - of course we would have considered refunding the fee. This was not the case, however and the bus was utilized. As a courtesy we offered a 50% refund. Since our "norm" is a 5-hour guarantee and since we made an exception by allowing for an hour rental for 2 buses, I think we were more than fair. American GTS is known for its good customer service and competitive pricing. It is unfortunate that the individual posting a complaint took no responsibility for the failure of the individuals in their party to be back on the bus by the contracted departure time. Services were still rendered, and transportation was provided for the group for 3 nights. We have numerous return customers who are very pleased with our services. Delays do occur (especially here in Los Angeles). While we take every precaution to plan for such delays - unfortunately we have no control over a random CHP inspection stop which is why we aim to arrive early to our events. Nor do we have control over participants who fail to board return buses by the stated departure time. Anna Saeidi Owner