On 7-13-19, I bought a WF-2850 Epson All-in-One-Printer and brought it home, primarily so I could scan documents. About 80% of the documents I attempted to scan jammed in the feeder, so I exchanged it for a new one (same model) on 7-18-19. When I got it home, it wouldn't initialize because the starter ink cartridges didn't contain enough ink. The printer showed a message to contact Epson support, which I did.
I first spoke with an Indian gentleman who claimed his name was Alex Garcia, but I doubt that is his real name. Alex was neither knowledgeable, nor helpful. When I asked for a supervisor, he hung up. I called back and after a 27-minute hold, was able to speak with a supervisor. He offered to send new ink cartridges, but via ground which can take up to 5 business days. I can't wait that long. Oddly, he didn’t offer any kind of work-around that would let me scan (which is all I really want to do anyway, and doesn’t require ink!!).
I fussed and fumed, called back and got another supervisor (only had to wait on hold 21 minutes this time) who agreed to overnight the replacement cartridges to me. On 7-19-19, I received only 3 of the 4 ink cartridges. Knowing I was probably wasting my time, I replaced the three I had and again tried to initialize the printer, but it still complained it didn’t have sufficient ink and would not initialize. When I called again, they said the black ink was on back order. They were neither concerned with my problems nor willing to offer a solution.

I have used a workforce 600 all in one printer by Epson for many years happily. However it finally broke and after calling customer support four times in the last two days am definitely not buying another Epson product. Their customer support is truly terrible! Just bought another brand.

Because Epson technical support team has been derelict in returning my printer after many contacts, I must say they speak for the company and therefore, my rating is low. I returned the printer, using their return policy on July 1, 2009. Fedex tracked it and it was received by them on July 6, 2009. I spoke with a representative on July 24, 2009 and was told I would be receiving an e-mail regarding return of a printer. Today is July 27, 2009 and no e-mail.Not only that, the Workforce 500 uses too much ink~