After buying a new house we called Manke to make sure we were on the list to put our pier in. They had taken it out for repairs for the previous owners. We were assured we were on the list for the first round of installations. The entire month of April nothing happened. We started calling in May. Every time we were told it would be in next week. After Memorial day we were told we were being skipped because our pier was hard and we were new customers. After telling us that they stopped answering calls and we rarely got anything but a full voicemail. If anyone did answer they would say someone would call back, no one ever called back. Now it is late July and the pier is not in and we are now using another company. Do not waste your time trying this company, they do not care about you or your business.