Riverside Arena
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- HoursOPEN NOW
- Regular Hours:
Wed Thu - Fri Sat Sun - Phone:
Main - 734-421-3540
Extra - 734-421-3542
- Address:
- 36635 Plymouth Rd Livonia, MI 48150
- Links:
- Categories
- Skating Rinks, Skating Equipment & Supplies
- Payment Options
Contact Info
Reviews
RANT AHEAD. BEWARE PARENTS DO NOT HAVE YOUR PARTY HERE! So today, I had a birthday party for my 7 year old son. It was at riverside arena here on Plymouth rd. I have got to say, it was the worst experience I have ever had in a business. First off, when I scheduled the party over the phone the owner sounded a bit funny and he said "sorry I had a bit too much nyquil" so that was red flag number one. Anyways, on the phone he told me that I would have 15 minutes before the party to come set up. I get there at 1:45 on the dot, I come in with my son and somebody at the front desk told us to go in. I walked in the door and owner starts screaming at me to get out. In which I replied "you told me to come 15 minutes early to set up" he then denies ever saying this. At this point I'm clearly upset, my son who has autism was really thrown off by him screaming at me and that completely ruined his birthday party. So we go back out as he screamed to us like we're criminals or something. We go through everything like he wants us to because at this point I'm just trying to cheer up my son. We go to our table and now I'm very mad because he told me that we would have a big table for presents and other things. We got two booths that fit 8 people. I told them that there was 12 kids coming and about 15 adults and he expected everyone to just stand I guess. So now I complain to staff about everything and they tell me that the owner always acts like this. They said he treats a lot of customers and employees like this. They were begging me to report his business! And when I told them about when I scheduled the appointment and he said that thing about the nyquil they said thats been the owners excuse the past 4 months and I guess he's going through a rough divorce. Divorce or not you do not treat paying customers like that. So after everything was done and everyone left I decided to try and talk to the owner to maybe get an apology or payment back or something. An employee opened the office door for me and the owner told me to come in amd very calmly I said that I would feel more comfortable if he stepped out of the office to talk because I felt threatened. He said and I quote "Well if you're not gonna come in then get the f*** out". We then got into a screaming argument with him just trying to escort me out of the building and calling the cops. No threats were made, I wasn't screaming until he did. He didn't want to hear how horrible he runs his business and forced me out of the door because of it. How dare he ruin my childs birthday!