I had a fear of getting my hair cut because of past experiences at other salons. I took a chance on this new-at-the-time salon and I won't go anywhere else. It hasn't mattered who cut or styled my hair because the girls all really listen to what I'm asking for. The owner is a lovely person too. What a great idea to have a private area for perms and dying that keeps us hidden when we're at our worst! :)