I give zero stars for customer service.Apparently if your not buying from him he does not want your business.The most unpleasant experience I ever encountered with a jeweler. I called inquiring about an appraisal, sizing and resetting an heirloom diamond into an antique platinum setting. This guy was completely rude, insulting my taste and intelligence. Would not recommend for any type of services. There are plenty of other jewelers in Lincoln that would be more than happy to take care of you and your jewelry collection. I am sorry I ever called this guy, ruined my whole day.