DO NOT take your vehicle to Palmer Tire in Lexington KY. 7 weeks ago, we took our daughters truck there for 2 new tires, a front-end alignment, and an oil change. We just took the truck to our mechanic for engine issues and ended up having to have 4 new ball joints installed because the old ball joints were falling out, one to the point that the truck was almost non-drivable. Our mechanic said we would need an alignment, which I told him was a shame since we just paid for an alignment 7 weeks ago. He was dumb-founded, and he and another mechanic we know both stated there was no way Palmer Tire could have done an alignment with the ball joints falling out. My husband called Palmer Tire and asked to speak with a manager to discuss this, in hopes they may try and "save face" and either offer us a refund or do the new alignment we are now needing at no charge. The manager stated they have been doing this for 40 years and that they could do an alignment with ball joints falling out and said we needed to find a new mechanic. He stated he had the paperwork in front of him and read off what was done. (Well guess what, I can put on paper that I am Queen Elizabeth that doesn't mean I am). My husband stated that they cheated us and got caught. The manager, and note I am stating MANAGER, then cussed my husband and said he would end this s*** now and wouldnt listen to my husband any longer. Needless to say, this upset my husband just a bit, as he is in sales and knows how to treat customers. The customer is always right, and you NEVER cuss a customer. I guess that is not how Palmer Tire handles customer service, though. I took my daughter's truck there because they were the cheapest in town for a front-end alignment. Now I know why. I will NEVER take another vehicle there, and I hope this post saves the next person from being cheated by Palmer Tire in Lexington KY.