I took my watch to them to fix a loose peice in the back. They fixed it, but scratched the face on the INSIDE of the watch. They tried to say I did it, but when they couldn't explain how, they finally fessed up and said they did it. At least they offered to fix the damage for free FOUR MONTHS AGO!!! Yes, they have had my watch for FOUR MONTHS and all I get is excuses as to why it is not fixed yet. DO NOT GO TO THIS REPAIR PLACE!!! I love this watch, it was my first Fathers Day gift from my girls and dang it I want it back!!