Scotts mad an appointment to clean carpets in my home for 10AM. No one showed up. I called at 1230, the man who answered the phone told me that he was with the "Boston office" and that he would call Leominster and find out what was going on. He never returned my call. I called back again at about 730 PM. Same person answered, He said that Leominster never returned his call. I asked for the number to the Leominster office, I was told that he can't give out that information...Pretty lousy way to do buisiness if you ask me.