As a residential customer I was surprised to not get my refund unless I pay a 25% tax. Both small items were never used and I had my receipt. I do not wear my prescription glasses for reading when shopping and did not notice their fine print under the counter glass. All my other local stores do a full refund. I sent an email to corporate too. Living in retirement community, The Villages Fl as a disable vet and getting on-line to social media and all my clubs.