I don't normally do reviews, but want to give credit where it's due. Bottom line: this franchise's customer service is absolutely great and their people go "above and beyond" to ensure a pleasant experience. I don't live in Leavenworth, KS and have only been to this Sonic once; but that one visit showed me that whomever is managing/leading that franchise truly values customer service. My wife and I passed through there with our 3 yr old...everything that couldve gone wrong for us that day did, so we just wanted to get some comfort food and put the day behind us. They delivered exactly what we ordered and very quickly. Then I dropped my kids milkshake and he fell apart....straw that broke the camel's back. So it's freezing cold outside, my kid's crying his head off, and my wife and I are at our breaking point. I told the car-hop (waiter) what happened and asked to buy another milkshake. They brought another one to us in 2 minutes, would not let us pay for it, and on top of that, the manager gave us free voucher for our next visit. Who does things like that anymore? We're only talking about a few dollars here, but it's not the money...it's the thought and care that went behind their actions. That's customer service that goes above and beyond. Thank you Sonic of Leavenworth, KS. If I lived there, you'd get my repeat business.

I was at sonic and there was a lady who took my order and she was a rude I asked for ketchup and she said we did not have any and I saw some on the soda thing and she is a big liar