Terrible, just awful. Not sure what this woman's own issues are but she thought she was better than me as a human being. Charged extortionate rates and when I asked her for a short letter for my attorney she wouldn't do it for less than $100 and thought she was doing me a favor!! I hope she had a nice time with the money minus the cost of the postage stamp and envelope. Completely heartless and unhelpful. I dont care how many letters you have after your name. To do this kind of work you need to be the complete human. This woman is so full of herself she basically talks down to you. Never, never again. Ugh.