DON'T DO BUSINESS WITH BYRON COPELAND. I booked 2 rooms for 2 nights, paid $1300 in full on 9/9. When I received the hotel vouchers, the co. name is misspelled (Vegas Hotel Scapes) & located in NM, not NV...a bit sloppy on details. I requested early checkin on rm 1, late checkout on rm 2. This was not on the vouchers. I addressed this with him, he replied it was requested. At his suggestion, I called the hotel direct to confirm early checkin/late checkout. The hotel informed me I didn't have reservations. I called on 9/12 & 9/13 to confirm this, while attempting to rectify this with Byron. Fed-up with his lack of followup, I booked direct with the hotel, requested a refund from him on 9/13.

He was to refund on 9/13, didn't happen. Then per phone convo on 9/14, he'd pay "in a week". When pressed for refund on 9/21, he texts his offshore funds hadn't come in, so he'd pay from his personal account by 9/24. 9/24, no word or $ from him.

9/28, I text for an update. He replies his legal team will file defamation charges on me & other names listed on reservation, & for me to take down my consumer reviews & the refund will be processed.

After ignoring me the day I requested my refund, then a week later pending his refund from the reservation center (ResTel, the offshore co. based in Spain), he comes up with a "standard refund policy" of 30days. There's no refund policy on vouchers, or website (mostly template Latin gibberish). 10/9, 30days since I paid, still no refund.

I come to find HE NEVER PAID THE RESERVATION to begin with.

DON'T CONSIDER THIS BUSINESS. I deliberated on the 1* reviews on Yelp. As he was referred by friends, I hoped that those deceitful days were behind him, thought I'd give him a chance, he has a kid, I like to support small biz. He proved all 1* reviews to be current & true.

If you wanna take a gamble on this business, you will lose. I did.

PS: on other platforms, he claims A+ rating & BBB affiliation; ARC & OSSN/TRUE accredited - ALL FALSE.

This business is NOT affiliated with BBB, nor is it ARC or TRUE/OSSN (CCRA) accredited - these are false claims. DO NOT do business with Byron Copeland, owner of this company. I should have gone with my gut when Byron requested personal payment by Venmo. I booked two rooms for 9/14-9/16. I paid $1300 in full on 9/9. When I received the hotel vouchers, the company name is misspelled (Vegas Hotel Scapes) and located in NM, not NV...a bit sloppy on details. I requested early check in on room 1, late checkout on room 2. This was not noted on the vouchers. I addressed this with him, he replied it was requested. At his suggestion, I called the hotel direct to confirm early check-in/late checkout. The hotel informed me I did not have any reservations. I called on 9/12 and 9/13 to confirm this, all while attempting to rectify this with Byron. I finally was fed up with the lack of follow-up and booked direct with the hotel, requested a refund from him on 9/13. He supposedly was going to refund me on 9/13...did not happen. Then per phone conversation on 9/14, he said would pay it back in a week. When I pressed for refund on 9/21, he texted that offshore funds had not come in, so he would pay from his personal account by Monday, 9/24. 9/24, no refund or communication from him. 9/28, I texted for an update. He replies his legal team will file defamation charges against me and other names listed on the reservation, and for me to take down my reviews and then the refund will be processed. After giving me the runaround about refunding the day I requested it, then a week later pending his refund from the reservation center (ResTel, the offshore company based in Spain), he then comes up with a standard refund policy of 30 days. There is no refund policy listed on the hotel vouchers, or on his website (mostly template Latin gibberish). 10/9, 30 days since I made payment...still no refund. I come to find that HE NEVER PAID THE RESERVATION COMPANY for my booking to begin with. DO NOT EVEN CONSIDER THIS BUSINESS. I deliberated on the other 1* reviews on Yelp. As he was referred by friends, I had hoped that those deceitful days were behind him, thought I would give him a chance, he has a kid, I like to support mom and pop businesses. Alas, he proved those 1* reviews to be current and true. If you wanna take a gamble on this business, you will lose. I did.

The only travel agency to go to when looking for deals on Las a Vegas hotels. There suite prices are amazing!