I called to order a concrete delivery 5 days prior to the day I was going to pour. I asked for a pump mix obviously because I needed to pump the concrete. Instead of mentioning that they have three different "types" of pump mix, Michelle gave me a price and assured me the concrete would be there at the time and date. When the date arrived, the pump company showed up early and we got everything set up. The concrete was supposed to show up at 10am, but when I had not heard from Nevada Ready Mix, I called to check if they were on time. Michelle answered and said, "No, that load is not going to be on time." No call, no communication, until I called. I told her my pump was waiting. She called me back around 1015 am and said the concrete will arrive around 10:45 and she would give me a $50.00 discount. After negotiating, Michelle said $100 was the best she could do, then asked, "Or do you want to cancel your load?" Of course I said No because I wanted to get my job done, but hindsight, I should have cancelled. When the truck finally arrived around 11 am, it was a 3/4 inch mix, which would not work in the pump. Nowhere on my bill did it say, "pump mix" but Michelle in dispatch insisted this was a pump mix and I should have told her if I needed something different. At no time did anyone (Michelle) who sells concrete for a living, ask me what size gravel mix I needed even though I told her I was running the mix through a pump. She just assumed. By the way, I worked construction for 12 years, and this "pump mix" was standard concrete mix. Nevada Ready Mix knew that they made a mistake, but instead of trying to provide a solution, Michelle asked, if I would like to pay for a second load they would send one out. Of course they were not willing to even negotiate a discount at all, or admit that the miscommunication may be even partially there responsibility. When I attempted to call the business to speak about the issue, I was forwarded to a voicemail box.