A great model shop - just the way they are supposed to be.

I live in Las Vegas and have been flying RC for about 6 years now. I had always taken my business to a couple of local hobby shops and made some purchases online when I could not find things locally. The primary shop I went to was locally owned and operated, and it was not a chain or corporate store but it got sold last year because the owner wanted to retire after 17 years. I gave most all of my business to them over the years and was sad to see the change in ownership because now their customer service is nonexistent.

As we all know RC products can be purchased just about anywhere online and some things locally. The difference we want is customer service and that one on one interaction with someone that is just as passionate about the hobby as we are.

I was beginning to think Las Vegas had lost that type of hobby store until I stumbled onto Friendly Hobbies…

I called the store and was promptly greeted by Tyler; he was very helpful and polite. He handed me over to Steve and I could tell immediately that he had a passion for the hobby just like me! He was very helpful and I could tell he truly wanted to help me with whatever I needed. I did not get the feeling that I was bothering him like I get at some of the other hobby shops in town. When I made it into the store I found that not only was Tyler very polite in person as well, but Steve and his brother Bryan were a couple of very nice guys.

The store seemed a bit small in size compared to others and had limited product offerings but they made up for that with an excitement for introducing a new customer to their store and products. In the last few months their inventory has increased dramatically and they are constantly looking into what customers want and need so that they can begin to stock those items as well. New and exciting things are on the shelf every single day!

They also listen to customers input regarding products and services that are needed in the community and look at what they can do to possibly fulfill those needs. Whenever I call the store everyone shows a true passion and concern in assisting me with what I am looking for. If I am looking for something they do not have in stock they order it for me and have it in a matter of a few days and a lot of the time it’s here the very next day!

I have made several purchases from Friendly Hobbies now and will continue to take my business to them because of the passion for the hobby and customer service they have. Steve and Bryan have not been in the hobby shop business for long but they started out the right way and that is with “GREAT CUSTOMER SERVICE”.

Make sure to stop in and see them you will not be disappointed :-) Also be sure to take a spin in their mini hangar while you are there!



Don in Vegas