Bob is more than accommodating! I had two town houses that needeed the carpets cleaned before the new tenats moved in. I had no idea who to call, and i happend to see Bob pulling out from another cleaning job. I explained my predicament and Bob imediately went to work. I thought I would have to replace the carpets, but Bob assuured me he could clean them up.. To my suprise and delight he made them shine. His prices are more than fair, and he does an exccellent job. I will call wood's carpet for all of my future cleaning needs.