The professionalism in this place is ABSURDLY BAD. I had an appointment on Saturday. I book it online, get an email confirmation, and fill out my paperwork ahead of time, and update my insurance information. I arrive late to my appointment (my fault, I never go out by the outlets and had no idea they were doing construction). I go to check in and this ornery old lady says she can't find my appointment. I spend a good five minutes up there while she proceeds to stare at the computer and keep asking me if I have an appointment. I show her my email confirmation and all of a sudden, she magically finds my appointment. She prints out paperwork and tells me to have a seat. I sit down and low and behold, she has printed out the paperwork I have already filled out TWO DAYS BEFORE. I told her this and she tells me one minute, and disappears into the back. At this point, it's already been 10 minutes. She comes back out with someone who proceeds to tell me that the doctor will not see me as I'm late and I did not arrive early to fill out the paperwork. I told her there was no reason for me to arrive early as I have already filled out the paperwork online. She proceeds to tell me again the doctor will not see me because I'm late. This is clearly a case of she did not want to deal with me or did not like the answers I was giving her and essentially tried to blame everything on me. I am taking my business elsewhere and will warn EVERYONE not to use VisionWorks.

I have been going to Vision Works in Lancaster since right after they opened. The first order for eye glasses I placed took 3 hours and that is just processing the order. I chalked it up to they are new and learning, however, thats not the case. You can't get out in less than 2 hours. Just now I called to make an appointment with my eye doctor...which is the only reason I even still go there and the girl was agitated and tole me they were busy and I may be holding for awhile only to come back on the phone to say she would have to call me back. A couple of months ago I had called to ask a question pertaining to insurance and was told they would call me back and never did. Wonder if I will get this appointment made...