The selection and quality of the product ( timberwolf wood fireplace insert) was great. We had a few issues with stermers. first it took six weeks for them to install the product. Second, we asked Stermers twice to come to our home to confirm their quote. They refused, saying that they could tell from our photographs what the cost would be. When they arrived they proceeded to tell us that it will be an extra $250 more than the quote due to issues with our chimney. A very poor business practice. If they visited our house they would of given us a fair quote from the beginning. Confirm that the quote they give is the final quote! The installers were efficient and fine. Over all a fair experience.

They were freindly. They did a good job. The work was done right. They know what they are doing. The service was great, thanks. Keep up the good work. I would recommend them to everyone I know.

Would highly recommend. Staff was very informative and helpful. Very concerned about our needs and not just selling a product that was not needed. Installation done as promised. VERY satisfied with service and log set.

Quality products and friendly, knowledgeable staff. Very satisfied over the years. Would surely recommend and have may times.

My stove is working great the install was very good a bit more than expected the staff completed the job and we are very happy with our purchase. This is the second stove I have bought from Stermers I would recomend them to any one looking for a stove.

Great service! Very satisfied and pleasant, helpful staff. We didn't buy our stove there, but have appreciated their service. The other place went out of business...

These guys were first class from the start. We converted 2 fireplaces to propane and had logs put in and also put a unit in our basement. Their recommendations were right on point, it was clear they knew what they were doing. I would use them again and highly recommend them to anyone!

Fast and efficient cleaning of a very dirty chimney. Helpful in-store assistance with purchase of new fireplace doors.

Highly recommended for quality of service, meeting quoted estimate and price of parts involved in our particular repair of a gas fireplace. Very satisfied, and will call again when needed.

Stermer Bros sold and did install for my pellet stove last year. When I experienced some trouble with it recently, they were relentless in discovering and resolving the problem. Great service crew ; Stermer Brothers deserves the great reputation that led me to them in the first place. Keith in Lancaster

Stermer Bros sold and did install for my pellet stove last year. When I experienced some trouble with it recently, they were relentless in discovering and resolving the problem. Great service crew ; Stermer Brothers deserves the great reputation that led me to them in the first place. Keith in Lancaster

We recently puchased a wood stove with install from stermer brothers. The stove was in the basement, and we had some draft problems which prevented it from burning cleanly, not because of the product, but the location site to the surrounding landscape, and newness of our chinmey. I don't think I can say enough about their service, the follow up trips to my house, the in depth explanation their experience with stoves was able to provide to us, the friendly attitude of everyone who answered my numerous phone inquires to the polite, and super work clean motto the gents who came to my house provided. We had shopped around at least 3 different stove sellers, and I am so very pleased we made the decision to choose Stermer Brothers. IF you are looking for anything involved with home heating they are in our opinion, from personal experience the very best lancaster county has to offer, they clearly know what they are doing every step of the way.

We recently had Stermer Brothers out to clean & inspect our gas fireplace. We had soot issues & they did a great job of getting our fireplace back in working order. Our invoice came & we had a slight issue, which was resolved by a phone call, no questions asked. The only minor issue I saw was that the guys who did the work, at least one of them was a heavy smoker & left the smell of cigarette smoke in the family room that contains the fireplace. The smell quickly dissipated, but if anyone is highly allergic to cigarette smells, then this could pose a problem. I highly recommend this company and will call on them again if I have an needs.

We recently purchased a wood burning fireplace insert from this company. They were very knowledgeable about each product and went over all of our options with us in the store. Once we made our decision, they told us exactly what to expect. They were very timely in installing our insert. They were very professional and took great care to maintain a clean workspace in our house while they worked. We love our new insert! It makes a huge difference in the warmth of our downstairs living area, and we are very happy with our purchase! We could not have asked for anything more from Stermer Brothers. We would definitely recommend this company!

I visited the store several times and each time the staff was very friendly and helpful. The same was true of the guys who came to my place to install the natural gas stove. Both were very friendly, competent, and considerate. I would highly recommend Stermer Brothers to anyone who needed their products or service!

We purchased a wood pellet stove in 2010 from Stermer Brothers and we have a annual cleaning done by the service techs. I think the cleaning service should be free considering we spent approx $5,000 in purchasing/installing the stove.

They Have quality products and their service is excellent

Stermer Brothers installed a wood stove for us last fall. The installation was quick and the techs were friendly and did a clean job. We had them out to service the stove and clean the chimney this spring and again you couldn't ask for better service. Worth every penny! thank you.

A good experience with the purchase and install of a gas log fireplace set. Installed as scheduled without any claen up. A small issue with my bill which was corrected immediately with a phone call. I trust that the service on this unit will be just as professional when it is needed. Would reccomend their business to friends and family.

Very nice to work with - thorough in their work and explanations of what was done. They left our house as clean as they found it. Professional, friendly and reasonable. We highly recommend them and would use them again!!