best buy caused damage to my brand new Mercedes in the car audio dept. they then refused to pay for the damages and told me to take them to court. the tv that they installed in my Mercedes fell down twice and left holes in the head liner that the techs used sheet rock screws to install the tv to the headliner. i have spent thousands of dollars there and i cannot believe they would treat a customer like that. this is just a clear case of big business VS the small consumer. i will never shop there again. they will treat you the same way.