Schwan Dry Cleaning damaged a $200.00 coat and then try to bill me for the repair. Also the price for the cleaning was $25.00 and they refused to refund my money.

This past week has changed my view of this establishment and I will NEVER return. I dropped a dress off to be hemmed a week before I needed it for a wedding. When I picked it up a week later they had not touched my dress. The owner explained that it could not be hemmed because of the material (92%Polyester 8%Spandex) I have never heard such a thing. I asked her why she did not call me since the dress was in her shop for a week, she refused to give me an answer. The owner kept saying she couldn't hem it, she told me just to wear the dress long (excuse me). I explained to her that I recently moved but drove 30 minutes to her shop because I had been a client for 5 years. I also explained I dropped the dress off early so it would be ready for a wedding. She had zero remorse. She did not offer to help me in the least. The fact that she had the dress for 7 days and never called me to let me know she would not be hemming the dress is horrible business. I will NEVER go back to Schwan cleaners!