Took in 2 pair of boots (black and brown Guess boots) and it was clear what needed to be done and it was discussed with me. I was quoted with one price, and when I went back to pick them up the price had increased. Not sure why because the damage was visible. I am disappointed that I dropped them off there because I know there is a place in Oak Ridge that was willing to do them for $8.00 a pair. Sometimes quality makes a difference, but this wasn't a unique situation. I only took them to Knoxville because it was closer to my home. With a charge final charge of $45.00 (which was NOT what I was quoted, compared to $16.00 (in Oak Ridge), I think I would have rather paid the price to pick have them repaired and picked them up in Oak Ridge. If you are interested in making this situation right or discussing it further, feel free to contact me. Otherwise, I will continue to direct my friends, co-workers in the school systems, and family to the Oak Ridge store. Lisa H. Webb

I have seen shoes go in looking older than forever come out looking brand new! I always take my shoes to the even my new shoes for adjustments. Getting ready to take another pair in they are brand new run a little small and the elastic on the ankle strap needs to be made longer. They will even build you an arch support! How fabulous! 5 stars!

I have had three pairs of shoes repaired at this shop. They do an excellent job in a very timely manner and at a great price!

I had a pair of shoes repaired at Pendergrass and they do a magnificent job. I would recommend them to anyone.