Had an appointment for 4 pm and was sitting there till 4.45pm. When I asked the lady at the reception about the delay, she just shrugged and gave me a "Don't waste my time" look and told me that stuff happens and if I wanted to reschedule it was fine with her. She did not even have the courtesy to come and let me know that it was going to take a while. Finally, Brynn (hair stylist and owner of Lox) was free to cut my hair. When I told her about what happened, she wasn't too fussed either and asked me if I wanted to reschedule. This is after an hour of waiting!



I had specifically cleared my evening for the hair cut so I went ahead with it. Brynn took less than 25 minutes for the entire wash and cut; a process she normally takes atleast 45 minutes.



I have been cutting my hair here since more than a year and its been changing eventually and commercializing. Brynn does not care any more, which is sad; as she will end up losing her regulars. Miss the old charm thats been lost.

If you want cutting edge and somthing that is not overpriced and a chain that is more concerned with the cut and run than anything. The sylists here are Artists. Also, they only use animal free products.I am from a big city and moved here in the past years and it took me some time but have finally found my home.