Unfortunately, this is a very bad review. I say unfortunately because they actually did a good job for us when we had their service for over 4 years. The problem appeared when we sold our home and attempted to discontinue service. While we had signed a 1 year contract with Apex Alarm Systems and happily used their service for over 4 years, when we called to discontinue service they claimed that the contract was still in force and we would have to pay for 6 additional months of monitoring that we would not actually be using. They based their claim on an "automatically renewing" contract...something which, we've since learned, is apparently the stuff of unscrupulous health clubs and other "membership" type scams. We've tried unsuccessfully to speak with the owner and find a mutually beneficial solution. They said they would pull the parts and "forgive" the rest of the contract but this is not true. We setup an appt and they never showed. They seem only to want to hassle us.