I have been coming to Kess Salon on and off since it opened five years ago. I used to really enjoy it and recommend it to others. Unfortunately, after recent events I will never go back. The past couple of visits I have had HORRIBLE experiences with Renee Richardson. This review pertains to her specifically. I went in for highlights recently and came out with the most AWFUL, inconsistent, streaks in my hair. The "highlights" were painted in a harsh, blunt, horizontal line about three inches down from my part on both sides. That is definitely not the look I was wanting. In addition to the harsh lines, the color of the "highlights" ranged from either a coppery-orange shade to a bleach blonde shade despite me asking for the highlights to be strictly caramel. Renee blamed the wretched turnout on the fact that I have had highlights previously, but that was TWO years ago. There's no way that highlights I had TWO YEARS ago caused the botched hair job she did. I have dyed my hair one, solid color about once a month every month in the two years since my last highlights and have never seen signs of the old highlights "peeking" through, so I am not buying that sorry excuse. I am furious to have lost so much money on this coloring job. Not to mention I am incredibly embarrassed to walk around with this mess on my head.