I received a statement in the mail ( every three months) that 5 dollars a month was being taken out as a fee. When I had realized what they were doing, 15 dollars was now withdrawn and now "theirs". Had an account there for many years. They raised the minimum amount that they want members to have in there. If that minimum isn't high enough, it's fee time. Called to complain and get my money back, they thought it would be best if they just kept my money instead. They have my address, phone number etc...If they did not want my business, they could have put all my money in an envelope, closed my account, and said thanks for all the years there. 15 dollars isn't that much money to take from someone, but it is the point. I worked for that money, they did not. The only reason I left my main account with Unison, I go tired of finding lower interest rates with other credit. When I would take out a loan with them, I would have them match another local credit union that wanted my business. So, if you are there now, and you want a fair interest rate, have them match the credit union with the lower rate. If they don't, take your hard earned money to someone else. Remember too, if you have less than a certain amount than they desire in your account, and you don't use your account for a while, your money is now their money

Following the guidelines in my mother's power of attorney, I dropped off a copy at Unison for inclusion into my mom's financial file. The receptionist was very nice, checked the system for my mom's account, and took the copy to place into mom's records. I received a call that afternoon from one of the finance officers who seemed terse and a bit put out by the fact that I had provided Unison with the power of attorney. She told me that; due to special instructions my mother had included, and in accordance with their policy, Unison was unwilling to "babysit" the document and would return it to me by mail. I was told to return with a doctor's letter and the power of attorney once the document was required. I have no issues with policy and procedure, but it seems like the right hand doesn't know what the left hand is doing at Unison; the receptionist could have simply told me the same thing.