I called @ 3:22 and per answering machine gave the hours of operation, it was closed for lunch and will reopen at 2pm and that the machine does not take any messages. I called more than ten times (seriously) and it rang till I was greeted by the answering machine each time. Perhaps, someone forgot to turn the answering machine off? Suggestion, please add your fax # as part of the information given since it is not mentioned in the phone directory. I am sorry but I cannot rate appropriately since I have never spoke to anyone nor received any feedback yet.