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Van Cadillac

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New Car Dealers, Auto Repair & Service, Used Car Dealers

100 NW Vivion Rd, Kansas City, MO 64118

816-454-6666

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First-classBetter than mostAbout what I expectedNot the worst...Disappointing
R
Raymond C.

08/17/16

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This place is TERRIBLE. I bought a used vehicle from here in July. Rick Zapata was my salesman and he said we would set up am appointment to get my car detailed because I was not when it was brought into the dealership. He said he had my number and would call me to set up an appointment and it never got done. I call today because my transmission is messed up and my vehicle is still under factory warranty and they don't even have my phone number in the system. I am also unable to get a loaner vehicle from them since I'm under 21 but I can buy a car all by myself and not have an issue. They are lucky I didn't write them an angry handwritten note.

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P
proprojects

09/06/12

Provided by YP.com
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WORST Dealership experience I ...

WORST Dealership experience I have ever encountered! I have never dealt with a business, let alone a dealership that was this unorganized. And when I get a hold of the head of customer service to express my frustration he (realizing that he didn't have a vehicle on the lot equivalent to what was supposed to be held for us available and had no opportunity to turn the experience around) started to personally attack me. WTF?? With that I will reiterate my point, this dealership is the absolute bottom of the totem pole, they are equivalent to sewage to me after they handled us the way they did. They gave me nothing but excuses on how there computer system works and why a car that I had called that morning to check the availability on and set an appointment with a salesman with before my wife drove over an hour to look at it had actually been sold 2 days prior! They told me at 7:35 it was available (at this point I set an appointment for my wife to meet with a salesman), my wife gets there at 10 and she was told it sold at 8:30. In reality, it was sold 2 days earlier and kept on hold until the customer gave them the money 2 days later at 8:30. Meanwhile, we got passed around like a hot potato, 4 salesman were involved and they kept passing us off to somebody else. My wife and mother in law ended up walking out of the dealership after sitting there for 45 minutes without anybody being able to confirm that the car was or was not available. In the end I stand by what I told the head of customer service, I will pass on this terrible experience to everybody that ever ask me about a dealership and during every opportunity for it to come up in conversation. The head of customer service was correct to end the call when he did, because there isn't anything they can offer to make this a pleasant experience. As soon as he realized it was a lost cause, the personal attacks on me began.

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D
dad4x

06/30/12

Provided by YP.com
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I have never been so satisfied...

I have never been so satisfied with a vehicle purchase. Everyone my wife and I spoke to and dealt with during the entire purchase process was pleasant to say the least. From our kids being given bomb pops and multiple bottles of water to the financing going above and beyond by getting our payments at an exceptional price.

A special thanks to Greg and Mark for their making our experience one to remember. We will definitely be back for another vehicle when the time comes. I encourage all my local friends to check them out.

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C
cmcafee

03/05/12

Provided by YP.com
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Great experience buying my fir...

Great experience buying my first brand new car! My salesman Matt Prohaska was great to work with. Will definetly be going back when I decided to buy another one!

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W
wadeo

12/28/11

Provided by YP.com
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Home of the three hour oil cha...

Home of the three hour oil change, pack a lunch if you go there. Slowest service I have ever had, and did not do the job right the first time.

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DETAILS
General Info
Service with us and weâ??ll pick up and drop off your vehicle. Shop with us and weâ??ll deliver the car youâ??re interested in to your home for a test drive. These are just a couple of the ways in which we deliver a superior experience. At our car dealership, youâ??ll find an extensive collection of new, certified pre-owned and used cars, including many pre-owned models from other brands. In addition, we feature an auto repair shop that is run by factory-trained technicians. Our Cadillac service center includes high-end equipment and OEM Cadillac parts so you can trust that your vehicle is treated right. Whether your vehicle is due for a synthetic oil change or youâ??re looking for luxury cars for sale, Van Cadillac has you covered.
Extra Phones

Phone: 816-756-3300

Phone: 816-533-3385

Fax: 816-455-1948

Hours
Regular HoursMonday 8:30 AM - 8:00 PM, Tuesday 8:30 AM - 8:00 PM, Wednesday 8:30 AM - 8:00 PM, Thursday 8:30 AM - 8:00 PM, Friday 8:30 AM - 6:00 PM, Saturday 8:30 AM - 7:00 PM
Categories
New Car Dealers, Auto Repair & Service, Used Car Dealers
Payment Options
Brands
Cadillac
Neighborhood
Davidson
AKA

Courtesy Cadillac

Courtesy Cadillac Chevrolet

Van Chevy Cadillac

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