Driver is (1) late, or (2) does not show up at all. There is no one to complain to. If you call to complain, you are told there is no one in charge! Often, the person answering the phone will put you on hold for 30 or more minutes or hang up on you. Very sad because this is the only transportation option for many people.

I was told the ride would arrive in 5 to 60 minutes. I Had to wait 2 hours and call 5 times before I finally got a ride.