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      Service Management Group

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      Market Research & Analysis, Marketing Consultants, Marketing Programs & Services

      1737 Mcgee St, Kansas City, MO 64108

      800-764-0439

      CLOSED NOW: 
      Today: 9:00 am - 5:00 pm
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      DETAILS
      General Info
      Maintaining headquarters in Kansas City, Mo., Service Management Group is dedicated to the management of multi-unit companies. SMG assists many top retail, restaurant, hospitality and service companies throughout the world. It conducts approximately 20 million surveys annually from more than 50,000 locations. Its core strategic model is called the Service Profit Chain. It was developed by former Harvard Business School professor Leonard Schlesinger and his colleagues. Many service-driven organizations utilize this model to improve their financial performances. SMG s tools meet the needs of multi-unit operations. Its methods enable managers to identify and solve problems at the unit level, and help executive leadership monitor service quality from the corporate level.
      Extra Phones

      Primary Phone: 816-778-8100

      Phone: 816-448-4500

      Phone: 816-841-5678

      Phone: 816-448-4550

      Phone: 816-778-8100

      Hours
      Regular Hours
      Mon - Fri:
      Categories
      Market Research & Analysis, Marketing Consultants, Marketing Programs & Services
      Services/Products
      Customer Experience, Employee Engagement, Reporting, Analytics
      Neighborhoods
      Downtown Kansas City, Crossroads
      AKA

      SMG - Service Management Group

      Service Management Group Inc

      Smg

      Other Link

      http://www.smg.com/contact-us

      Other Email

      Other Information

      Parking: Lot

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