Our roof was damaged by a hail storm which came through the area on June 1, 1999. We proceeded to secure several estimates, your company's included, as we made a claim with our insurance company. Jim E. of your company examined our roof, confirmed his finding of hail damage and had an estimate sent to us, which we sent to our insurance company. As we saw roofs going up all around us and claims being paid, our insurance company delayed, stalled and tried to deny our claim. Jim returned at least three or four times to meet with different examiners and so-called independent arbitrators to re-examine our roof. The insurance company continued to deny and delay, no doubt hoping we would give up the fight and drop our claim. Without Jim's willingness to come back several times on our behalf to meet with these people, we would have had no chance of getting this resolved in our favor. Because of his efforts, our claim was finally resolved despite the poor performance of our insurance company. Because of Jim's persistence, we finally received a check for our claim nearly six months after our claim was filed. My wife and I want to thank Jim for his great service. We wanted you to know how he went to bat for us in this matter and went the extra mile to help our cause.