When the front axle on my Subaru broke just as I was getting on I-26 at Market Street I called AAA who dispatched a wrecker from this company to take me to my mechanic's place in Elizabethton. Fortunately the driver arrived within 20 minutes. But that's not the important part. The important part is that he was most courteous and professional. Being on a hazardous part of the highway between a set of on/off ramps, with drivers weaving in and out of traffic, he made sure I was in a safe place while he loaded up my vehicle. I appreciated the empathy he expressed as we made our way to my mechanic's. When we arrived at the end of our trip he assisted the two mechanics waiting for us in downloading the car carefully so as not to cause any more damage. Before he left he asked if there was anything more he could do for me. I'm thankful for all the help I received.

The person driving the wrecker was courteous and kind, but the office staff are rude and the rates are highway robbery. To have my vehicle towed a total of 3-4 miles and stored for two days the charge was $230.00 This is ridiculous and an outrage. When I called to question the charge I was told it was because they were called out on a rotation and the standard charge for the rotation is $110. Nothing was mentioned to me at the time the vehicle was towed that such a charge would be added to my bill. I find out that because the police department called them the charge was added. If I had called them myself, that charge would not have been added. After the way that the employee from Brown's Mill Wrecker service spoke to me, I will never use their company again, and I would recommend to anyone I know not to use their company. Since when is it acceptable for an employee to get into a shouting match with a customer. He was hateful and had a very nasty disposition over the phone.

I can tell you that I also have done business with Browns Mill for at least 3 years. But I decided not to go back there anymore. As far as the previous statements, I honestly wouldn't doubt it. Ever since that other man took Jim's place... I thought he was a womanizer. Never felt comfortable around him. I actually saw him making passes at some women that deliverd parts. He was taking pictures of her. And the way they were acting, shouldnt be in a place of business. I decided then I wouldn't do business there anymore. I hope they can get that place turned around. As far as the work on my vehicles, never had a problem. But I don't do business with people that I couldnt trust sending my wife or daughter.

Totally untrue statements about this company. Been a customer for years, and will be for many more. I send my wife all the time, no problems what-so-ever!