Today we bought our first car as a couple. We bought a honda civic 2012. At the beginning we were being very cautious and unsure where to buy a car. But, after reading some reviews on internet in different dealers, we decided to give it a try at Metro honda. Since we came in, we were very welcome by our sales agent;JHON LIZARES. Who was AMAZING!! He was very Smart, educated and overall patience with all the questions we had as a first time buyers. I recommend Jhon Lizares because He really made this experience a lot more easy than what we had expected. Thank you!!!!

Great service. Henry Ong was my salesperson and worked with me to get the car I wanted at the right price. Very courteous. Would highly recommend!!

My best friend came with me to buy my first car and we were both soo nervous. After hitting a few dealers around town, I ended up here because they seemed to be the ones with the best reviews. John was really funny, he hooked it up, and I was approved for a 2011 blue Civic coupe, my baby!!!!

This place was amazing!! I'm so happy I stopped in there. The service and the price was the BEST out of all the dealerships I shopped! This place is 5 stars!!!

I have credit problems been to other dealers only to be disappointed. At Metro I was treated with respect and they went way beyond any other dealer had ever gone like they were long time friends, needless to say I left with a new 2012 Civic happy as can be with this purchase. My many thanks to all at Metero you have a customer for life.

GREAT PLACE TO BUY AND SERVICE YOUR HONDA. EXCELLENT EXPERIENCE IN SALES AND SERVICE, THE CUSTOMER SERVICE IS TOP NOTCH! SERVICE REPRESENTATIVE DAYAN C. WAS ON POINT AND VERY HELPFUL. 5 STAR SERVICE!

I had a great experience when I visited the Metro Honda service department. I was greeted and helped by Mr. Dayan Cohen who managed to have my car serviced in a timely manner, I would hightly recommend going to him . If you're looking for honest,fast, friendly service Metro Honda is the way to go!

TOOK MY 05 ACCORD FOR SERVICE AND EVERYTHING WAS GREAT. VERY QUICK, EFFECIENT AND PLEASANT. LOVE WORKING WITH D.COHEN AND WILL RECOMMEND EVERYONE TO GO AND VISIT METRO HONDA.

This dealership has a very poor service department and high costs. I've bought the car here and had problems in the first year. They took them 3 weeks to fix the car, they left a tool inside the car and messed up the interior with grease and only after I started proceedings with the lemon law they started to get their act together. 2 years later my spare key was not working (I never tested it before) and they wanted to charge me $95 to program it, a 30 second job. I escalated to the General Manager and got the key programmed free of charge.

The following is my personal experience with Metro Honda of NJ:

When discussing the options with the salesman for a new lease, I was told that the vehicle had Bluetooth. It was the first question I had as it was the biggest thing for me. We then sat down, and discussed numbers based on the options they told me the vehicle had. After we agreed on the number based on the way the vehicle was described, and the contracts were signed and money was paid, the vehicle was washed and brought around for us to leave. As I'm getting in the car, he (The salesman) told me "I messed up, the vehicle doesn't have Bluetooth."

It was Saturday night and the parts department was closed, so we agreed that Monday morning he would call the parts department and order the parts needed to have the Bluetooth option installed. I had to call 3-4 times a day as the salesman never called me. I finally went in on Wednesday night and spoke to the manager, only to find out that the salesman never checked about the part nor did he even speak to anyone, and the manager tells me it's too late, the money was already funded.

The only thing they offered was to have a aftermarket product installed and they would split the cost. It took a full day for them to say they would cover the whole cost but they would not alter my payments. They told me that the only vehicle that had Bluetooth (Factory) was the next model up, which I said I would accept a swap and pay the higher payment, but they were asking $50 more per month over other dealerships. The salesman and the manager I dealt with were both nasty and unhelpful and I was told "I don't want to hear another word about the BBB!" and "If you wanna bump heads, I got the hardest head."

All I wanted was to be put into the next model up which has the option I wanted, and I would pay the fair value, not $50 more. What are my options? It seems the salesman delayed the first couple of days to have the money funded so I can't get out. The vehicle is not what I negotiated. Why should I pay for someone else's mistake?

***Update. I agreed to go to the next vehicle at their price of $549/month, $50 more than other dealerships, now they told me it's too late, after they kept delaying me and not returning my calls. After you sign, you are garbage to them. They also have 9 complaints with NJ Dept. of Consumer Affairs, 2 this year with mine about to be the 3rd, and 9 with the BBB. BEWARE!!