I was very dissatisfied with the service we got from this plumber. The man that was sent on our service call was two hours late due to a broken down truck. He did call to notify me of the situation. When he did arrive, he was very conscientious about not walking through the lawn and wiping his feet before entering the house, but he couldn't figure out how to run his power snake, did not have the proper tool in his truck to address our leaking tub tap, and spent almost an hour on the phone with his boss trying to diagnose the source of the leak which he was not able to fix or offer any recommendations on what to do to stop it aside from to tear out the tile and replace the entire pipe assembly and wall. A month after the service, our kitchen sink clogged again and we just rented a power snake from the home improvement store and did it ourselves. We were able to fix our tub faucet ourselves, too, without tearing the wall out. I believe a professional plumber should have been able to fix it when we called him to fix it and not have left without adequately addressing the issue.