I had been going to janesville west/east for 3 years. I usually have quite a wait before being seen by the doctor everytime I came in. My last visit I waited 30 minutes and ended up seeing a different vet than I scheduled with. If I had an emergency which was twice they could not see me and told me to go to the emergency vet even when they were open. This was twice within the last year (2016). I recently came in for an exam and a vaccine and they did the exam and said they were done. They forgot to do the vaccine until I mentioned it. They also don't seem to keep very good notes. They didn't have on record or I guess possibly didn't even look at the record that my dog was on medication that they prescribed and refilled for her multiple times. They seem to recommend extensive treatment when it is not always necessary. For example they recommend that my three year old dog have her teeth cleaned. I work in the dental profession and honestly my dog has no staining, no heavy or moderate build up of calculus and my dog has healthy pink tissues.