Reported to BBB for tampering with vehicle.

Do not go here. If you go for a mandatorily state inspection they will find something wrong with your vehicle. But they will be nice enough to fix it for several hundred dollars.

The customer service representative that I spoke to was not friendly. She talked as if she had an attitude and wanted me out of there as soon as possible. I had an oil change done, they called me and told me I needed some new tires and I also got those taken care of. The work was done quickly, but I was never quoted a price or told how long it would take though. Overall, I don't really like going to this place, but it's a hit or miss thing.

I was very satisfied with the level of service I received at Merchant. One of my tires kept losing air pressure, so I took it into Merchant to get it looked at. Turns out I ran over a nail, so they quickly fixed it for me and didn't charge me a penny. I had bought tires from them several months back, so it was part of their complimentary service. Their staff is professional and friendly, and their waiting area is nice and clean. Merchant tire is my "go to" tire center in Jacksonville, I highly recommend them.

Most tire repair services around here close around 6 or 7. Merchants was open til 8(although they had a skeleton crew). One of my tires was leaking slowly and I couldn't find out why. I had conducted a soapy water test and thought it might've been the valve stem(a common problem). After calling them at 7pm, I asked if I needed an appointment for this minor issue. They told me to come right in and were able to get the issue resolved in 15 mins after removing the tire and cleaning it. I had mud that seeped into the inner lip causing it to slowly leak air. Worth the $20. Excellent service.

Merchant tire on Western was awesome. Had the misfortune of catching a screw in my tire. Within an hour of getting to the store, my truck was done. The staff was friendly, fair, and attentive. They really helped me out in a pinch and at a great price too! They offer military discounts. Let me just say with the deal i got, i went and bought the whole shop donuts (it is a rarity to find this in Jacksonville). True old time business where quality and customer satisfaction are superb!