Excellent customer service from the owner (second generation) to the front counter. Quality of the work was exceptional. I had the left rear quarter panel repaired as well as the two bumpers painted (a different surface from the body) with the new paint blended into the existing paint on the rest of the car. I could not tell the where the blending ended! I took the car to them cleaned out and there was not a speck of dirt after the job was done. To top it off, they repaired the car days ahead of schedule. Delightful people to work with. I would refer any and everyone to Universal.