While I have always loved this store, our experience today (12/24/08) was very disappointing. I called 3 days ahead to place an order to be ready early the morning of 12/24/08. I had verified the location both on the Google map online & when I was on the phone placing my order. When My husband arrived at the time I had requested, the woman at the register was extremely rude. She told him I had NOT called their store. He left, but then realized we HAD to have these items for our Christmas breakfast, so he called me to find what I had ordered, & he had to get in the long line again. As he was placing the order, another woman overheard him say that I had definitely verified the address of this store & told the first woman she had made our order at 7:30 as requested & it was there & ready. The first woman was extremely rude the whole time. I'm sorry she has to work on Christmas eve, but so do we. (I have to work 16 hours!). This caused my husband to be late for work & get in trouble.