I've been a customer for 10 yrs. Gary and Vicci have sold me jewelry, repaired jewelry and designed jewelry for me. They are the most honest, best priced and honest jewelers around. They have jewelry for the small budget up to luxurious pieces and I will be their client for the rest of my life. I've referred people to them who have been equally impressed by them.

I'm trying to figure out how there is such a huge discrepancy in reviews.

I've been met with nothing but courtesy. I took an antique ring of grandmothers to have a stone replaced. I was very specific with the quality and type of stone I wanted a London blue Topaz. Not only did they find the perfect soon and have it set it was ready in about a week and absolutely stunning. I have purchased several items from Mandarin jewelry and while their selection is small they have many unique pieces you would not see in some plain old chainstore. Their prices are extremely reasonable and lower them up many other competitors. I will continue to shop there and refer them to friends. It's a big A+ from me!!

This place has very poor customer service. I wanted to drop off a ring but then he told me that they are not responsible for lost diamonds while the ring was getting repaired. Something seems shady about this place. Then asked for the ring back and he got an attitude. I should have read the reviews before going to that place.

Brought a ring to them in November to get a small diamond replaced. After months of waiting I finally got it back NOT fixed. It was paid for in advance but I guess that didn't make it a priority. Won't go back. Still stuck with a broken ring.

We have done business with Gary & Vicci for years. I recommend them all the time to friends. Some of my most unique pieces of jewelry we bought there. Other pieces that they have fixed were excellent. Would not go to anyone else.

Gary has worked with me for over 10 years. He has always been direct and to the point, having helped me on MANY occasions with Watches and other antique jewellery repairs and yes he has switched out my diamonds twice for BETTER ONES that fit the setting and helped make my wife VERY happy. I don't know about the negative feedback and I am not in Gary's pocket, but I have NEVER had anything but great results. Yes sometimes when you have an owner who is as much an artist with his work you get some people that cant deal with it, but I would rather have Gary tell me how terrible something was then have most of the others I have dealt with gotten away with trying to sell anything. He has fixed things worked things and just about did all he could do to bend over backwards to help me over the past decade so I give him 5 Stars - Thanks Gary, Best Greg

Don't got to this place. The owner Gary is rude and condescending. He treats people like they are below him. I was told the lone payment was due by 7/31 and when I went into pay they were closed for vacation. When they got back I was told I defaulted on my loan and they now own my ring. It is a scam. They tell you the wrong date so you loose your jewelry so they can resell for a profit. BEWARE!!!!!

Gary is a craftsman and a realist. Generous and courteous service.

This place has to have the worst customer service. They were extremely rude. Will not ever go back to this place.

This business is the most honest and nice, that it makes all other businesses look

really high in personality, i have been there for years and never been cheated out of anything, so with saying this, i give them a 5 star business...thank you

I have been shopping at Mandarin Jewelers for many years. They are not a cookie cutter jewelry store with 700% markup prices like you find in the mall or the Town Center. The staff is extremely courteous and accommodating. If time permits they will size your rings while you wait. They have high quality merchandise at very reasonable prices and will customize pieces for you. I will never shop at a chain jewelry store again because of the lack of personal service and extremely high prices.

I brought in a ring to be sized and i needed it the next day because i was going out of town. The jeweler had it finished for me the same day while i grabbed lunch. It was beautiful when i picked it upand fit perfectly! I will definately go back!

Watch out!!!

I took my ring there to have some work done there and the swapped out the diamond. They refuse to talk to me about the issue. I just hired an attorney to take these people to court… Do not go there they will rip you off!!!!