I give five stars to the knowledgeable staff that came out to inspect my house. We just recently bought a house and did have a general inspection but always wanted to get a full termite inspection. They came out on the day we agreed upon and on time. They were courteous and respectful. They went all around the house and the attic too. The whole thing took about an hour. I was relieved to find out that we did not have any termites. Also, I was pleasantly surprised that the monthly plan was not the only thing that they offered. Terminix apparently is big into prevention or, as they call it, exclusion. That service sounded very promising, where they would go all around the house perimeter and animal/bug proof it. Unfortunately, this was beyond of what we wanted to afford, so, we did not get a pleasure of experiencing a complete service but if the guys who came out were the prequel of things to come then I would say we could not have been in better hands!