they changed reps on me 3 times, then i got Pam who was very helpful, the only issue i have was when i hit a deer and vehicle was totaled,and paid off they closed account with a balance of 5000.00 and actually hurt my credit more than saying it was paid in full

Ther 5 stars is for Mike ,Yes Mike is very nice and helpful . Other persons answering the phone are so Rude an you can hardly make out what he is saying an he talks to fast sounds like a robot. i believe his name starts with letter A.

ive had a vehicle with them since 2006,other than the fact the had bad reps in the beginning that told you wahteva you wanted to hear ,its been good i guess only because carplex does pick reliable cars....but they should honor what ,they say and if you change pay cycles ,work wit your customer

They aren't that bad. I guess it depends on which account representative you are assigned to. Mike is nice and works with you. Tonya on the other hand will call you if you are 1 day late!! Really? They don't even add any additional fees until you are 10 days late!! I suppose it's because of all the folks who don't pay their bills in time makes it hard for the folks who often times do. They really aren't that bad though.

They suck