I purchased the $12 car wash and your cashier pointed out the 48 hour guarantee. When I got home and noticed the bugs on the front of my car and windshield were only partially removed and there were white streaks of the shampoo or wax on the doors I wasn?t satisfied. Remembering, the guarantee (which I normally would not use) I decided to return and explain the situation. The cashier told me I should have turned around right after the wash and let them know then it wasn?t right. (SURE)! How many people stop & look at their car as they are driving off? The cashier was intimidating to the point of being rude. I felt uncomfortable and humiliated. I will never let this happen again!My question is - why would you offer this guarantee and embarrass your customers if they do need to return for the rewash? The customer should be told a rewash is ?JUST A BASIC WASH?. If this is your selling point and you personally point out your guarantee that is printed on the receipt anyway you shouldn?t treat your customers differently if when they return as you do when they first purchase your service! Not good business practice. Word of mouth travels fast!