I've been going to Amy for years. She does an awesome job on my hair! I love her to death. But when I couldn't fit an appointment in with her that week, I asked for someone experienced aka a "Senior Stylist". The woman they set me up BUTCHERED my hair. I asked for a trim, she cut off about 4 inches. My hair wasn't that long and it had been trimmed the month before. It did not need that excessive of an amount of hair cut off. Then I asked for "swoop" bangs because I was sick of my hair being in my eyes. I don't know what the hell she thought she was doing because my bangs were choppy, uneven and looked like a 4 year old got a hold of a pair of scissors. And then when I complained that I didn't like them, she copped an attitude and said, "You got what you asked for" and gave me my receipt. Regardless to say, I complained to management because I was absolutely NOT paying for that hair cut. Last time I'm going there unless Amy's cutting my hair.

Worst experience ever. Only friendly staff member was the receptionist. Staff not accomodating. Customer Service not worth the money spent. I have been with Beauty Brands for 8 years. Blue Springs location closed unfortunately leaving me to find another styist or go to the Plaza. I thought i would try Independence location. I have visited this location 3 times and have not been happy with the services. This is my last visit. I will never return. Very disappointed in service. I do not recommend this salon.

I just love my girl in there! It took me several places and people to find her! I pay alot but she washes cuts and styles my hair and makes it look great. The place is clean and friendly. This is my new spot!