It took 5 months to have a panel replaced on my residential garage door (through the winter months on top of it all). My biggest complaint is that Allen would not call me back as I was told he would. Pathetic customer service. I couldn't even get a response from the president of the company when I sent an email outlining my experience after the job was complete. The upside is that they did a good job with the repair. So, if you can go 5 months with a nonfunctional garage door, this is the company for you.